FAQs

About My Order

• Can I send my order to a P.O. Box address?
• How long does it take my order to arrive?
• What qualifies as a "business day?"
• Although I selected 2-day or next day shipping, I didn't receive my package on Saturday or Sunday as I expected. Why?
• Can I cancel or make changes to the items in my order?

Payment & Billing

• How secure is my order?
• May I order by phone?
• What forms of payment are accepted?
• When will my credit card be charged?
• I don't have a credit card. Can I order by mail with a money order?
• What currency are the prices in OutlanderStore.com?

About My Order

Q: Can I send my order to a P.O. Box address?

A: We cannot deliver to P.O. Box addresses except military addresses (APO/FPO).

Q: How long does it take my order to arrive?

A: Most orders are shipped within two business days. Some items will take longer to ship, and this will always be noted on the item's page. You will receive an e-mail with a tracking number the morning after your package ships. Please visit our Shipping page for details on our shipping rates and policies.

Q: What qualifies as a "business day?"

A: Our business days are Monday through Friday, excluding US holidays. Shipments are not delivered on Saturday or Sunday.

Q: Although I selected 2-day or next day shipping, I didn't receive my package on Saturday or Sunday as I expected. Why?

A: Shipments are not delivered on Saturday or Sunday. We do our best to ship all in stock orders placed by 1pm Eastern Time (ET) the same day we receive them. However, we ask to allow one full business day for your order to be processed by our warehouse. Also, please note that our carriers deliver on business days, Monday through Friday, not including US holidays, Saturday or Sunday. Please take this into consideration when placing your order.

Q: Can I cancel or make changes to the items in my order?

A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse. Please contact us to request the cancellation of a backorder or pre-order item.

Payment & Billing

Q: How secure is my order?

A: We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

Q: May I order by phone?

A: No, we do not accept phone orders.

Q: What forms of payment are accepted?

A: We accept Visa, MasterCard, American Express, and Discover. Money orders, personal checks or company checks NOT accepted.

Q: When will my credit card be charged?

A: You are charged when you place your order or pre-order. Regarding pre-orders, you may cancel your pre-order prior to shipment of the product for a refund. We charge pre-orders when the pre-order is placed to avoid two common problems: 1) the initial credit card for the purchase expires before the product ships, and/or 2) the credit card is closed between the time the pre-order is placed and the time the pre-order ships.

Q: I don't have a credit card. Can I order by mail with a money order?

A: We apologize, but we don't accept money orders, personal checks, or company checks. 

Q: What currency are the prices in OutlanderStore.com?

A: The prices displayed in the store are in US dollars. If you would like to know the conversion of the prices into other currencies, we suggest an online resource like www.xe.com for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. The exchange rate is determined by your credit card company at the time the order is authorized.

Still Stumped?

If we still haven't answered your OutlanderStore.com question here, please contact us and we'll reply as quickly as possible.